Shipping Policy

01Where we deliver

We currently deliver within Nigeria only, to all 36 states and the FCT. We don't ship to addresses outside Nigeria at the moment. If that changes, this page will be updated.

02Delivery options

You choose how your order is delivered at checkout, where you'll see the price and the estimated delivery time for your address before you pay.

03Order processing

Most items are held by us or by one of our partner vendors. Before anything is dispatched, we confirm the item is in stock and ready. This usually takes 1–2 business days (Monday to Friday, excluding public holidays).

If an item turns out to be unavailable, we'll contact you straight away and offer an alternative or a full refund for that item.

04Delivery times

Once dispatched, most orders arrive within a few working days. Deliveries within Port Harcourt and Rivers State are usually the fastest. The estimate for your address is shown next to each delivery option at checkout.

Estimates aren't guarantees. Weather, public holidays, security situations and carrier delays can sometimes add time.

05Pre-orders and items from abroad

Some products are sourced from China, the USA, the UK or Germany. These are clearly labelled on the product page:

• Pre-order: the item is on its way to Nigeria. The product page shows roughly when it arrives, and we dispatch it to you as soon as it lands.
• Shipped from abroad: the item is sent to you from the supplier through our import partner. The import delivery charge is shown at checkout, and delivery typically takes 1–3 weeks including customs clearance.

Pay on delivery isn't available for these items. We'll keep you updated by email if anything changes with an imported order.

06Delivery costs

Delivery costs depend on the weight of your items and your delivery address, and are calculated at checkout before you pay. Where Fez can give us a live price, you see that price.

07Pay on delivery

For eligible orders you can pay the Fez rider when your order arrives. It's offered at checkout when:

• You choose Standard delivery (Fez) to a Nigerian address
• Every item is already in stock in Nigeria (not pre-order or from abroad)
• The order total is within our pay-on-delivery limit

A small pay-on-delivery fee may apply. If so, it's shown at checkout before you place your order. Please have the full amount ready when the rider arrives.

08Tracking your order

When your order is booked with the carrier, we email you the tracking number and a link to follow it. You can also see it in My Account → Orders.

09Multiple packages

If your order includes items held in different locations, they may arrive in separate packages on different days, each with its own tracking number. You only pay the delivery charge shown at checkout.

10Your address and phone number

Please check your delivery address and phone number carefully at checkout. The rider will call you to arrange delivery, so make sure your phone is reachable.

If a delivery fails because the address is wrong, or you can't be reached after repeated attempts, the parcel is returned to us and a redelivery charge may apply. Email us as soon as possible if you spot a mistake and we'll try to fix it before dispatch.

11Damaged, lost or delayed parcels

Please check your parcel when it arrives. If it's damaged or something is missing, take photos and contact us within 48 hours. For faulty or wrong items, see our Returns & Refunds policy.

If your order hasn't arrived within 5 working days of the estimated date, contact us and we'll investigate with the carrier.