Returns & Refunds

01Return window

You can request a return within 14 days of receiving your order.

02Eligibility

To be eligible for a return, items must be:

• Unused and in the same condition you received them
• In their original packaging, with all accessories, manuals and seals
• Accompanied by your order number or proof of purchase

We can't accept: items marked as final sale, gift cards, software or accounts that have been activated, items with broken seals where hygiene or security is involved (for example earphones), or items that have been used, damaged by the customer, or are missing parts.

03Who pays for the return

04How to start a return

05Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds are made within 5–7 business days:

• Paystack or card payments: back to the same card or account through Paystack or our card provider. Your bank may take a few extra days to show it.
• Bank transfer or pay on delivery: by bank transfer to an account in your name. We'll ask for the details by email.

06Pre-orders and items from abroad

You can cancel a pre-order or an item shipped from abroad for a full refund until it has been dispatched by the supplier. After that, the normal return rules apply once you receive it. Return shipping for these items can only be to our address in Nigeria.

07Cancelling an order

To cancel, email us or message us on WhatsApp as soon as possible. If the order hasn't been dispatched yet, we'll cancel it and refund you in full.

08Exchanges

If you'd like a different item, the fastest way is to return the original for a refund and place a new order.

09Warranty

If an item develops a fault after the return window, contact us. Where a manufacturer's warranty applies, we'll help you claim it. Nothing in this policy affects your rights under the Federal Competition and Consumer Protection Act.